POLICIES

Serenity Aura Boutique — Shop Policies

Welcome to ✨ Serenity Aura Boutique ✨
Each item is thoughtfully created, packed, and prepared with care. By placing an order through Serenity Aura Boutique, you agree to the following shop policies.

Shipping Policy

Processing Time

Orders are typically processed within 3–10 business days unless otherwise stated in the product description or during shop updates, holidays, conventions, or high-volume sales periods.

Many items are handmade, made-to-order, or carefully assembled in small batches, so processing times may vary.

Shipping Times

Estimated shipping times depend on the carrier and destination. Serenity Aura Boutique is not responsible for shipping delays caused by:

  • USPS or other shipping carriers

  • Weather conditions

  • Customs delays

  • Incorrect shipping addresses provided by the customer

  • Lost or stolen packages marked as delivered

Once your order has shipped, you will receive tracking information if applicable.

Incorrect Addresses

Customers are responsible for entering the correct shipping address during checkout. Orders returned due to an incorrect or incomplete address may require additional shipping fees for reshipment.

No Returns, Exchanges, or Refunds

Due to the handmade, spiritual, artistic, and small-batch nature of our products, all sales are final.

Serenity Aura Boutique does not accept returns, exchanges, or refunds for:

  • Buyer’s remorse

  • Incorrect orders placed by the customer

  • Minor handmade variations

  • Color differences due to screen settings

  • Delayed shipping once the package is in carrier possession

Please review product descriptions carefully before purchasing.

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the packaging and item so we can review the issue.

Cancellation Policy

Serenity Aura Boutique does not accept cancellations once an order has been placed.

Please double-check your order details, shipping address, and selected items before completing checkout.

Privacy Policy

Your privacy is important to Serenity Aura Boutique.

Customer information collected during checkout may include:

  • Name

  • Shipping address

  • Billing address

  • Email address

  • Payment details processed securely through third-party payment providers

This information is used solely for:

  • Processing and shipping orders

  • Customer communication

  • Shop updates and support

Serenity Aura Boutique does not sell, trade, or share personal information with third parties except when necessary to complete transactions or comply with legal obligations.

Payment information is processed securely through trusted payment providers and is not stored directly by Serenity Aura Boutique.

Customs & Import Taxes

Buyers are responsible for any customs fees, import taxes, VAT, duties, or additional postal charges that may apply to international orders.

Serenity Aura Boutique is not responsible for delays caused by customs processing.

Please check your country’s import regulations before purchasing.

Handmade & Spiritual Disclaimer

Many items sold by Serenity Aura Boutique are handmade and may contain slight variations in color, texture, shape, or appearance. These natural imperfections are part of the charm and uniqueness of handmade creations.

Spiritual items, crystals, oracle readings, charms, and related products are intended for personal inspiration, self-reflection, and entertainment purposes only. They are not substitutes for medical, legal, financial, or psychological advice.

Contact

If you have questions regarding your order or these policies, please contact Serenity Aura Boutique through the website contact form or shop email.

Thank you for supporting a small whimsical handmade business filled with magic, creativity, and intention ✨